S2-M5-R

Dear Participant,

You have enrolled yourself for Readiness Test for your "Hard Skills Required to Work in the Virtual Call Centre" Module. Here are the questions to assess yourself. Results will be made known only to you and our project's assessors, who will keep all your information and results at utmost confidential and never share them with third parties.

Thank you for your participation!

The VirtualCall Project Team


1. Do you think that working as a virtual call center representative has a future?

a) Yes
b) Depends on the sector
c) Depends on the skills you have
d) No

2. After receiving the VirtualCall Project training, do you think you could work as a virtual call center representative?

a) Yes
b) Depends on the sector
c) Depends on my contacts
d) No

3. Do you think a virtual worker needs to make sure her CV is up to date?

a) Always
b) Only sometimes
c) Only when applying for a job
d) Never

4. Have you ever used any virtual communication tools, such as chat, blog.... (even for private purposes)?

a) Yes, usually
b) Sometimes
c) Rare
d) Never

5. Are you skilled at the use of computer applications?

a) Yes
b) Depends on which application
c) I rarely use them
d) No

6. Do you worry about being a creative, highly motivated and fast learner?

a) Always
b) Depends on the circumstances
c) Only sometimes
d) Never

7. With respect to your computer typing skills...

a) I am very skilled
b) I am moderately skilled
c) I do not like it at all
d) I am not skilled at typing

8. Do you have a space at home where you can work in isolation and without interruptions?

a) Yes
b) Depends on the time of day
c) No, I share space with my partner
d) No

9. Do you usually maintain an attitude of active listening to what the interlocutor is saying?

a) Always
b) Depends on the circumstances
c) Only sometimes
d) Never

10. Are you a resolute person with negotiation skills?

a) Always
b) Depends on the circumstances
c) Only sometimes
d) Never

Send my Results to below Coordinates:
Name:
Email: (required)

How many tires on a typical bicycle? (e.g: 4)

News

How Predictive Dialers Work and Why They’re Essential

Steve Bell at Talkdesk explains that knowing how predictive dialers work may not be necessary for call centre agents, but executives...

26.May.2022


Feedback - How did you find us?

How did you find us?

Steps & Events