S2-M4-R

Dear Participant,

You have enrolled yourself for Readiness Test for your "Getting Started" Module. Here are the questions to assess yourself. Results will be made known only to you and our project's assessors, who will keep all your information and results at utmost confidential and never share them with third parties.

Thank you for your participation!

The VirtualCall Project Team


1. Do you enjoy talking on the phone?

a) Yes
b) No
c) Rather not
d) Definitely not

2. Do you know how to use internet messaging?

a) Yes
b) No
c) Rather not
d) Definitely not

3. Are you interested in working as a home call centre operator?

a) Yes
b) No
c) Rather not
d) Definitely not

4. What services are most commonly provided by home call centers?

a) Home Call Centers conduct promotional activities on social media (Facebook, LinkedIn, Twitter, etc.)
b) Home Call Centers most often provide services related to sales or telemarketing, customer service, verification, technical assistance, surveying and quality assurance
c) Home Call Centres are concerned with privacy policy and cookies
d) Home Call Centers mainly give away free samples of various products

5. Could you work independently at home?

a) Yes
b) No
c) Rather not
d) Definitely not

6. What information would you put in your CV when applying for a job in a call centre?

a) Necessary personal details and a data protection clause
b) Professional goal and work experience in the Call Centre industry
c) Ability to use specialized software and knowledge of foreign languages
d) All the answers are correct

7. Do you know how to choose a sector properly when you want to start working in a home call centre?

a) Rather yes
b) Yes
c) Definitely yes
d) No

8. In your opinion, what does a call centre operator's salary depend on?

a) All answers are correct
b) On the ability to solve problems that customers call with
c) On the sector of services provided
d) On my commitment to work

9. What equipment do you need to provide home call centre services?

a) A smartphone with a handset and a microphone
b) Phone with a headset, computer connected to the Internet
c) A smartphone along with a headphone, a printer
d) A phone with conference calling and emailing capabilities

10. Where would you locate your home call center office?

a) In a specially designated room
b) In the living room area of your home where it can accommodate a large desk
c) In a large room with a locked door and equipped with a large desk with a computer
d) In a separate area of the house with good lighting away from the hustle and bustle of the household

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