VirtualCall e-Course Program

VirtualCall e-Course program is divided into two sections. The first section is targeting Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

The second section of the e-Training Program is targeting the Virtual Work-From-Home Independent Contractor – Call Center Representatives directly. This section aims to brief virtual call center operators about the job itself, necessary hard and soft skills and how to develop them, the ability to correctly use the communication on a variety of channels with customers, and coping with stress together with problem-solving.

News

How Predictive Dialers Work and Why They’re Essential

Steve Bell at Talkdesk explains that knowing how predictive dialers work may not be necessary for call centre agents, but executives...

26.May.2022


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