Welcome to Section 2 - Virtual Work-From-Home Independent Contractor – Call Center Representative e-Training

Section 2 aims to brief virtual call center operators about the job itself, necessary hard and soft skills and how to develop them, the ability to correctly use the communication on a variety of channels with customers, and coping with stress together with problem-solving.

News

AI Simulations Enabling More Accurate Forecasting

Andrea Matsuda at NICE explores how AI simulations are enabling more accurate forecasting. The pandemic accelerated the adoption of...

06.Dec.2022


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