Welcome to Section 1 - Virtual Call Centre Operations

Section 1 targets Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

News

AI Simulations Enabling More Accurate Forecasting

Andrea Matsuda at NICE explores how AI simulations are enabling more accurate forecasting. The pandemic accelerated the adoption of...

06.Dec.2022


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