Welcome to Section 1 - Virtual Call Centre Operations

Section 1 targets Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

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Bias, Accuracy and Benchmarking for Conversational AI

Rahul Garg at Genesys takes a look at measuring AI quality, exploring bias, accuracy and benchmarking for conversational AI. Artificial...

03.Oct.2023


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