Welcome to Section 1 - Virtual Call Centre Operations

Section 1 targets Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

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AI and Automation Enhancing Performance

Phil Jordan at Sabio explores how AI & Automation are already delivering enhanced contact centre advisor performance. Over the last few...

23.Mar.2023


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