e-Stage Practice Info

Dear Participant; this "Practice" part of e-learning is planned to be the final phase of the Virtual Call e-training programme.

However, please keep in mind that; you may always go back and study or review the rest of the learning sections; including e-Course and Scenarios, and Videos.

Please read the practical hints on the practicing channels given below. Then choose your medium and launch practicing with your available peer. This may be based on Virtual Call's existing scenario that you will commonly choose by either visiting the "Scenarios - Videos" page, or by clicking on the below Sectors. Difficulty levels are changing from 1 to 3, where 1=Easy 2=Moderate 3=Complex.

or; briefly decide on a topic and perform the practice on an improvisation basis. You may also try to practice your own scenario. As also explained below, you may choose and swap roles as you want. After you will complete practicing; please do not forget to share your e-mail addresses with your "customer”, either inbound or outbound; who will fill out a standard questionnaire for you to have anonymous feedback, which will support you in your real-time training self-evaluation.

If you are not using a provisional, temporary or disposable e-mail address for such public purposes; you may delete or remove your e-mail address, once your client gets it; for avoiding publicity of your address.

Every VirtualCall user is urged to place e-Stage calls to other participants for collecting points and then be eligible to receive such calls or call as a telemarketing agent for their own practices. The e-Stage system works simply as follows:

- Member A chooses a topic and reads the brief scenario, then starts an anonymous call to one of the available online Members, say to Member B;

- Member B sees the scenario and within the time limit provided, she prepares themselves and answers the call;

- The call will be based on the chosen unique scenario;

- Member A and Member B carry out a "call center" conversation which will be followed by a short assessment by both Member A and Member B (call center operator and client).

VirtualCall e-Stage Program is composed of 46 scenarios for each below sector from the simplest to more complicated. A clear short information/description in a few sentences is supplied to future call center operators and their acting clients:

Member A is the client and initiates the call for collecting points:

- Telecommunication

- Public Services

- Tourism

Member A is the client or operator and initiates the call for collecting points:

- Banking

- Insurance

Member A is the operator and initiates the call for collecting points:

- Sales & Telemarketing (Customer Realations)


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