FAQ - Q&A - VirtualCall

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Welcome to Frequently Asked Questions (FAQ) Section...

FAQ Part addresses both the Technical and Operational possible questions.

General FAQs
Operational FAQs

General FAQs

I want to be a virtual call center operator who wants to work from home. However, I encountered uncertainty in my internet research. What is a “Virtual Call Center Operator”, and what are the differences from a “Call Center Agent”?

I am a potential virtual call center operator candidate. Will the training organized by the VirtualCall training program be enough for me?

How do I get started with your programme?

How should I establish a relationship with employers as a virtual call center operator?

If I cannot agree with the employer, is a change possible?

I am a call center operator already, should I follow the VirtualCall training program for becoming a “Virtual Worker”?

Do I have to follow the training program in a certain order or am I free to select any module in which order I want?

Are my personal data safe if I register on the VirtualCall Platform?

How to strengthen the future clients' concentration during a marketing-focused outbound virtual call?

How do I ensure that the client perceives my input?

In order to become a virtual call center operator, do I need any previous experience?

What is the brief definition of a virtual call center operator?

What are the virtual call center operators' significant characteristics?

How can I check/control the results of the progress of my success?

What communication channels are the best to communicate with future employers?

What’s the average hourly/daily income?

What is the prerequisite of enrollment to the training?

After I launch to the virtual call center representative position, shall I be able to work on a flexible schedule?

What would be the possibility of promotion prospects in my virtual call center activities?

What are the difficulties of a virtual call center representative position?

Should I pay any fee to access to the whole of VirtualCall training program?

Operational FAQs

I am a housewife; I want to work from home online. For this purpose, I want to get training from the VirtualCall project. However, I do not know where to start. Can you advise me?

What kind of call centers are employing virtual workers?

What are the benefits for women to work from home?

What are the main stages of starting work from home as a call center operator?

What are virtual call center platforms? How can I access these platforms?

I want to find Work-From-Home-Friendly firms for being their call center operator. And I want to send my CV to these companies. Which are these companies?

What is a virtual job interview? How should I get prepared for a Virtual Job Interview?

I don't understand the difference between an operator, agent, and representative for the virtual call center. What are the differences?

What are the other skills needed than those placed in the modules?

What do I need to start working from home, at the minimum level?

How do I find potential employers as a home-based call center worker?

I'm interested in social media. In what way I can make use of it?

I want to advertise my call center agency. What paths should I follow for this purpose?

What is the minimum Internet speed for training and e-Stage access?

Can I download the training and study offline?

Can I follow the training from both mobile and computer concurrently?

Can I repeat studying modules as many times as I may need?

Is it compulsory to take readiness tests before starting my training?

What will happen if I fail in perception tests?

Shall I be able to receive a certificate upon successful completion of my training?

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