Methods - What are the OUTPUTS?

► Needs Analysis of Learning Needs of Virtual Call Center Services and Needs of Sector

► e-Learning Content Development and Self Assessment for Readiness & VirtualCall e-Course Adaptation to e-Training

► VirtualCall Portal & Mobile App

► VirtualCall e-Manual & Help Function

► VirtualCall Feedback System & Testing

News

WEM or WFO? What’s the Difference, and Why Does It Matter?

In this article, Tim Richter explains the difference between workforce management (WFM), workforce optimisation (WFO), and workforce...

21.Jun.2024


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