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Welcome to Practice Performance Section...

Choose the appropriate option below and proceed.

Receive a Call (as Agent)

For free (Regularly costs 500 points!)

In this phase of e-Stage, you will receive inbound calls as an "Agent", calls will be initiated by "Clients" and you will reply to them as a "Call Center Agent"... (inbound call)

For this purpose:

1. Install Skype AND/OR Sign in to Skype (if you don't have an account yet, create one on the popup screen)

Then open SKYPE App --> Click on CAMERA Icon on the Top-Right --> Choose "Join with link" --> Enter the Code

FevxBWjSZkgb

You may either have (or create) a Skype ID, or join as a "Guest".

2. Wait for an incoming scenario followed by an incoming call from a Client

3. After you finish your conversation, ask the acting Client to fill in your e-Stage Performance Assessment

4. You are done!

Initate a Call (as Client)

Win 500 points!

In this phase of e-Stage, you will initiate calls as a "Client"; seeking help, asking questions, complaining, etc... (inbound call)

For this purpose:

1. Install Skype AND/OR Sign in to Skype (if you don't have an account yet, create one on the popup screen)

Then open SKYPE App --> Click on CAMERA Icon on the Top-Right --> Choose "Join with link" --> Enter the Code

FevxBWjSZkgb

You may either have (or create) a Skype ID, or join as a "Guest".

2. Choose/Initiate a scenario and call the Virtual Call Center operator

3. After you finish your conversation, fill in the e-Stage Performance Assessment

4. You are done!

Initiate a Call (as Agent)

For free (Regularly costs 250 points!)

In this phase of e-Stage, you will initiate outbound calls as an "Agent"; performing sales, marketing or for supplying information to "Client", or similar purposes... (outbound call)

For this purpose:

1. Install Skype AND/OR Sign in to Skype (if you don't have an account yet, create one on the popup screen)

Then open SKYPE App --> Click on CAMERA Icon on the Top-Right --> Choose "Join with link" --> Enter the Code

FevxBWjSZkgb

You may either have (or create) a Skype ID, or join as a "Guest".

2. Choose/Initiate a scenario and call the Client

3. After you finish your conversation, ask the acting Client to fill in your e-Stage Performance Assessment

4. You are done!

Receive a Call (as Client)

Win 250 points!

In this phase of e-Stage, you will receive outbound calls as a "Client" from an "Agent"; who is performing sales, marketing, or calling you for supplying some information or some other informing purposes... (outbound call)

For this purpose:

1. Install Skype AND/OR Sign in to Skype (if you don't have an account yet, create one on the popup screen)

Then open SKYPE App --> Click on CAMERA Icon on the Top-Right --> Choose "Join with link" --> Enter the Code

FevxBWjSZkgb

You may either have (or create) a Skype ID, or join as a "Guest".

2. Wait for an incoming scenario followed by an incoming call from Agent

3. After you finish your conversation, fill in the e-Stage Performance Assessment

4. You are done!

After the completion of each call, the “customer” will fill out a standard e-Stage Performance Assessment questionnaire and rate the Virtual Call Center Representatives from various aspects. These records will be collected in the file of the call center representative prospect and be used for the final evaluation of their performance, at the end of the e-Stage period.

This will be a "real" performance indicator of the candidate and future employers will be able to respect them without any doubt, as they are all "on the work" tests.

Eventually the Virtual Call Center representative candidate will have another score than the e-training final test score. This will help in:

- Success comparison of candidates between e-training versus e-stage,

- Conformity of results if e-stage and associated practicing are validating the success of e-training, in the overall sense of being an actual and representative "quality" indicator.

e-Stage also be used to speed up the service and increase the efficiency of the future call center representative.

Finally, learners will be able to visualize/follow their overall performance and improve their weak points, if any.

Receive a Call (as Agent)

Initate a Call (as Client)

Initiate a Call (as Agent)

Receive a Call (as Client)

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